Reservation Policy for Day Tours, Rentals & Water Taxis
Day tour reservations may be made on our website or by calling our office directly. To make a reservation for a day tour, lesson, rental or water taxi we require a valid credit card number to hold your spot. We do not take payment until the day of the service. Upon arrival at Pangaea Adventures, you may pay by cash, Visa, Mastercard, Discover, or traveler's check.
Day Tour and Rental Cancelation Policy
We offer a 48 hour cancelation policy for all day tours, rentals, lessons and water taxis. This means that you may cancel or change you reservation any time prior to 48 hours before the tour without penalty. If you cancel within the 48 hours prior to the tour, then you are responsible for the full price of the tour as shown on your invoice. A "no show" is considered a cancelation without prior notice and your credit card will be charged the full amount on the invoice. No exceptions.
If you pay in advance by credit card, we must charge a 6% service fee to cover our charges. This is why we have you pay the day of the tour. Cancelations must be made in writing.
Reservation Policy Extended Tours
Reserve your spot early, our tours fill quickly and early registration ensures the best organization. To make a reservation, just fill out the registration form on this web site, or call our office directly to reserve your space over the phone. Your space is reserved once we receive a 25% deposit or full payment of the tour. Please be sure to specify the exact tour location, date, and type on the application.
Upon receiving your registration form and deposit Pangaea Adventures will email you a reservation confirmation, including tour details and equipment list. Also included in this packet will be an assumption of risk agreement and release which MUST be signed prior to trip departure.
REFUND POLICY
Cancellations may be made by phone but MUST be confirmed in writing. If you must cancel for ANY REASON, a refund is available based on the following schedule:
60 days or more prior to departure date..full refund, less 6% tour rate
30-60 days prior to tour start date..........50% refund, less 6% service fee.
Less Than days 30 prior to tour start date..........No Refund Given
NO REFUND IS AVAILABLE WITHIN 30 DAYS OF TOUR DEPARTURE.
CHANGING TOUR DATES
You may change tour dates, based on space availability, with no charge if dates are changed 30 days prior to tour departure.
If the date are changed within the 15-30 days, there will be a $75 charge for each person involved in the schedule change.
If the dates are change within 8-14 days of departure 25% of the trip cost will be added to your trip cost per person.
Less than 7 days a 50% addition will be made to trip cost per person.
Pangaea Adventures reserves the right to cancel a tour at any time and for any reason. A full refund will be returned to the registered clients. Pangaea Adventures is not responsible for additional expenses incurred including non-refundable airline tickets, equipment, or hotel reservations before the tour date, etc. We recommend you acquire trip cancellation insurance to protect yourself. Pangaea adventures is not responsible for the paying client missing a tour for any reason. Failure to show up for a tour on time is considered a cancellation and no refund or date changes are available.
Call 907-835-8442 if you have any questions.